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Troubleshooting

I cannot sign in​

  • Check your customer Connect URL and credentials.
  • Try a password reset if supported.
  • If your account is locked or suspended, contact your Manager or Kinspeed.
  • If MFA is enabled, check your email or authenticator app.
  • If you no longer have access to your authenticator app, use a recovery code or contact your Manager.

I see Access Denied​

Your role does not include access to that page. Ask a Manager or Kinspeed.

I do not see a workflow or report​

Only items configured, enabled, and allowed for your role are visible. Contact your Manager or Kinspeed.

A workflow run failed​

  • Open the workflow history and click View Logs.
  • Export logs if you need to share them.
  • Provide the run ID to support.

Workflow preview is waiting​

Connect may be waiting for an available worker. Check Nodes or contact Kinspeed if the wait is unusual.

The node server is offline​

A red banner appears at the top of the page. Contact Kinspeed.

I lost my authenticator app​

Use a recovery code if you saved one. If you cannot access your authenticator app or recovery codes, contact your Manager or Kinspeed.

I do not recognize a trusted device​

Open Account, go to Devices, and revoke the device. If you suspect someone else accessed your account, change your password and contact your Manager or Kinspeed.