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Support

Use Help & Support in the sidebar or contact Kinspeed if you need assistance.

What to include​

For faster support, include:

  • Your customer Connect URL
  • Your username or display name
  • The workflow, report, or page you were using
  • The date and time of the issue
  • Any visible error message
  • The run ID or workflow history entry, if available
  • Exported logs if you are reporting a workflow run failure
  • A screenshot if the issue is visual or permission-related

Workflow failures​

If a workflow fails:

  1. Open the workflow history.
  2. Open the run logs.
  3. Export filtered logs if needed.
  4. Send the run ID, approximate time, and relevant logs to Kinspeed.

Access issues​

If you cannot see a page or action, contact your Manager first. If the Manager cannot resolve it, contact Kinspeed.

Security issues​

For suspected account misuse, unexpected MFA prompts, unknown trusted devices, or unexplained role changes, contact your Manager or Kinspeed promptly and include the approximate time of the event.

Do not send passwords, MFA codes, authenticator recovery codes, integration keys, or other secrets in support messages.